Delivery information

Delivery times

We aim to process orders within 4 working days, but please allow up to 10 days for your order to arrive, especially during busy times like Christmas.

Christmas last orders:

• UK: Order by 12 December.
• International (excluding EU): Order by 5 December.

Please note, these dates do not apply to prints.
We are currently unable to ship to the EU.

Delivery methods

We’ll send your order to the delivery address you provide. In the UK, we use Royal Mail Standard (untracked), and for other countries, we use equivalent services.

Shipping costs

• UK
  £4 for all orders under £30 
  Free for all orders £30 and over  (excludes Print-on-Demand products)
  
  
• Rest of the World
  £35 for all orders   

International orders are sent via Royal Mail International Tracked. If you’re ordering for delivery outside the UK, the recipient will be responsible for any import duties or taxes that may apply upon receipt.

Prints-on-Demand orders

Our prints are shipped by our partner, King & McGaw. We want your items to reach you quickly and in perfect condition, so we use secure packaging that protects our products.

Delivery times for prints:

• Unframed prints or rolled canvases: dispatched within 5 working days
• Framed prints, stretched canvases, or framed canvas panels: usually shipped within 15 working days

If your order includes a mix of these items, they might arrive in separate parcels.

Have questions about your prints order? Please email shop@londonmuseum.org.uk.

EU deliveries 

Currently Suspended
Unfortunately, we’ve had to suspend orders to EU countries for now, but we hope to offer this service again soon.

Click and Collect 

Our London Wall shop is now permanently closed, so we no longer offer Click & Collect. We also can’t facilitate collection from the London Museum Docklands at the moment.

For any other questions please email shop@londonmuseum.org.uk.